Website use

(1)      Introduction

These terms of use govern your use of our website; by using our website, you agree to these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our website.

Our website uses cookies. By using our website and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our cookie policy.

(2)      Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages [or [other content] from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.

You must not:

(a)      republish material from this website (including republication on another website);

(b)      sell, rent or sub-license material from the website;

(c)      show any material from the website in public;

(d)    reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(e)    edit or otherwise modify any material on the website; or

(f)     redistribute material from this website [except for content specifically and expressly made available for redistribution [(such as our newsletter)].

Where content is specifically made available for redistribution, it may only be redistributed by Content Hero and Punchy Media Limited.

Content writing services

The below terms and conditions govern the terms associated with the services Content Hero provides.

Content brief

Content Hero will commence work on a project upon receipt of an email agreeing to quotes and delivery.

All orders requested through Content Hero must be done so through email.

Each party must agree to a work load before work can be carried out.

Content delivery and revisions

Upon work completion Content Hero will deliver all content orders through email. It is the buyer’s responsibility to check through articles to assess their quality, although we do have a strict quality process in-house.

Content revision applies during the content delivery period only and it includes editing, not complete rewrites. Revision only applies to copywriting where we have failed to deliver to a brief.

For example, if we write in the third person instead of the first person, or if we include bullet points when there was a specific request for no bullet points, we will happily revise the content. We will not revise content for any issues not relating to a failure of brief delivery.

It is the buyer’s responsibility to check all content written by Content Hero. Once payment has been made for work carried out the content revision period no longer applies.

Content ownership

Content Hero owns all content supplied up until the point of payment. All services and products supplied by Content Hero are not owned by the customer until the total invoice balance has been paid. This includes all writing edited or unedited by the client.

Once Content Hero has received payment in full, full ownership for all content passes to the Client.

Content prices

The flat-rate for writing is £0.04 per word. This is the rate applied to most projects.

The higher-rate for writing is £0.05 per word. This is the rate applied to projects which require extensive research and time to fulfil.

We are not VAT registered.


Content Hero requires that all invoices received by a buying party must be paid in full within 7 days, unless stated otherwise in writing by Content Hero.

Content Hero accepts payment through BACS only. All payment details will be included within your invoice.

Buyers outside the UK, including the US, South Africa and Australia, must pay for all content upfront.

Any single order over the value of £500 must be paid half in advance and half after completion, unless a prior agreement has been arranged.

Late payments

Content Hero works on a 7 day invoice term. If you cannot meet this request, we can extend this to 30 days in certain cases but only if arranged.

For late payments which are overdue by more than 30 days, we will send reminders. We reserve the right to commence legal action on any business or individual that does not pay their invoices.


Content Hero and Punchy Media Ltd will not accept liability for any consequences, losses or damages that may arise from any clients or customers that fail to ensure they meet relevant copyright and trademark laws (for any material or media used) in the UK and other relevant countries.

Content Hero and Punchy Media Ltd will also not be liable for any loss of earnings, costs or compensation that is incurred because of any failure to meet specific deadlines.

Copyright Notice

Copyright protection, and other relevant intellectual property rights, exists on all electronic and printed text relating to Content Heroes services, including the content of this website. Reproduction, republication, or redistribution of any part of this website, by any means, is prohibited without the express written consent of Content Hero and Punchy Media Limited.