Client Information

The below terms and conditions govern the terms associated with the services Content Hero provides.

Content ownership

Content Hero owns all content supplied up until the point of payment. All services and products supplied by Content Hero are not owned by the customer until the total invoice balance has been paid. This includes all writing edited or unedited by the client. Once Content Hero has received payment in full, full ownership for all content passes to the Client.


Content Hero requires payment upfront for all orders. Work cannot commence without payment.

Content Hero accepts payment by BACS only. We do not accept payment by cheque. All payment details will be included within your invoice.

Content brief

Content Hero will commence work on a project upon receipt of payment and an agreement for delivery.

All orders requested through Content Hero must be done so through email. This provides a record of transaction.

We have a brief template for articles and case studies. We ask that this is filled out as best as possible by the client.

Content delivery and revisions

Upon work completion, Content Hero will deliver all content orders through email.

We edit and proofread all our own work.

We will revise / edit content only if it does not meet the criteria set out in a brief. We supply a template brief for content that needs to be filled in by the client.

Content revision applies during the content delivery period only and it includes editing, not complete rewrites. Revision only applies to copywriting where we have failed to deliver to a brief.

For example, if we write in the third person instead of the first person, or if we include bullet points when there was a specific request for no bullet points, we will happily revise the content. We will not revise content for any issues not relating to a failure of brief delivery.

It is the buyer’s responsibility to check all content written by Content Hero. Once payment has been made for work carried out the content revision period no longer applies.


We charge £0.04 or £0.05 per word for our writing.

Here is a list of some of the industries we charge £0.05 per word for:

Information technology
Online marketing
Other – As specified upon enquiry if not listed.


We are happy to create article titles for you. The cost of this service is £1.00 per headline. If this service is requested by you, the cost will be built into the total invoice amount.

We are also happy to publish your articles for you in your blog. The cost of this service is £2.00 per upload. If this service is requested, the cost will be built into the total invoice amount.


Content Hero and Punchy Media Ltd will not accept liability for any consequences, losses or damages that may arise from any clients or customers that fail to ensure they meet relevant copyright and trademark laws (for any material or media used) in the UK and other relevant countries.

Content Hero and Punchy Media Ltd will also not be liable for any loss of earnings, costs or compensation that is incurred because of any failure to meet specific deadlines.

Copyright Notice

Copyright protection, and other relevant intellectual property rights, exists on all electronic and printed text relating to Content Hero’s services, including the content of this website. Reproduction, republication, or redistribution of any part of this website, by any means, is prohibited without the express written consent of Content Hero and Punchy Media Limited.