Client Information

The below terms and conditions govern the terms associated with the services Content Hero provides.

Content brief

Content Hero will commence work on a project upon receipt of an email agreeing to quotes and delivery.

All orders requested through Content Hero must be done so through email. This provides a record of transaction.

We have a brief template for articles and case studies. We ask that this is filled out as best as possible by the client.

Content delivery and revisions

Upon work completion, Content Hero will deliver all content orders through email.

We edit and proofread all our own work. In fact, we have two editing stages.

We will revise / edit content only if it does not meet the criteria set out in a brief. We supply a template brief for content that needs to be filled in by the client.

Content revision applies during the content delivery period only and it includes editing, not complete rewrites. Revision only applies to copywriting where we have failed to deliver to a brief.

For example, if we write in the third person instead of the first person, or if we include bullet points when there was a specific request for no bullet points, we will happily revise the content. We will not revise content for any issues not relating to a failure of brief delivery.

It is the buyer’s responsibility to check all content written by Content Hero. Once payment has been made for work carried out the content revision period no longer applies.

Content ownership

Content Hero owns all content supplied up until the point of payment. All services and products supplied by Content Hero are not owned by the customer until the total invoice balance has been paid. This includes all writing edited or unedited by the client. Once Content Hero has received payment in full, full ownership for all content passes to the Client.


We charge £0.04 or £0.05 per word for our writing.

Here is a list of some of the industries we charge £0.05 per word for:

Information technology
Online marketing
Other – As specified upon enquiry if not listed.


We are happy to create article titles for you. The cost of this service is £1.00 per headline. If this service is requested by you, the cost will be built into the total invoice amount.

We are also happy to publish your articles for you in your blog. The cost of this service is £2.00 per upload. If this service is requested, the cost will be built into the total invoice amount.


Content Hero requires that all invoices received by a buying party must be paid in full within 7 days, unless stated otherwise in writing by Content Hero.

Content Hero accepts payment through BACS only. All payment details will be included within your invoice.

Buyers outside the United Kingdom, including the US, South Africa and Australia, must pay for all content upfront. This is to protect our business.

Any single order over the value of £500 must be paid half in advance and half after completion, unless a payment agreement is in place.

Late payments

Content Hero works on a 7 day invoice term. If you cannot meet this request, we can extend this up to 30 days but only if arranged.

For late payments which are overdue by more than 7 days, we will send reminders.

If no payment is received within 30 days of invoice receipt, the client will incur an additional fee of 7.5 per cent of the order value, unless a new payment arrangement has been made.

We reserve the right to commence legal action on any business or individual that does not pay their invoices.


Content Hero and Punchy Media Ltd will not accept liability for any consequences, losses or damages that may arise from any clients or customers that fail to ensure they meet relevant copyright and trademark laws (for any material or media used) in the UK and other relevant countries.

Content Hero and Punchy Media Ltd will also not be liable for any loss of earnings, costs or compensation that is incurred because of any failure to meet specific deadlines.

Copyright Notice

Copyright protection, and other relevant intellectual property rights, exists on all electronic and printed text relating to Content Hero’s services, including the content of this website. Reproduction, republication, or redistribution of any part of this website, by any means, is prohibited without the express written consent of Content Hero and Punchy Media Limited.