FAQs

Frequently Asked Questions

Have a few questions about our content writing service? No problem. You’ll find answers below. If not, email us at info@contenthero.co.uk.

98% of our 500+ clients would recommend us

Fees and payment

Our fees are £0.08, £0.09 and £0.10 per word. 

Here’s what that means:

  • 1,000 words at £0.08 per word – £80
  • 1,000 words at £0.09 per word – £90
  • 1,000 words at £0.10 per word – £100

We quote for all projects individually, which makes sense since your project isn’t the same as anyone else’s.

We don’t have a minimum order. You can spend £20 or £2,000.

We’re fair with quotes and don’t charge a higher rate for the sake of it. 

We will set your rate at one we believe is fair, based on the complexity of the topic, subject, and project.

We are not VAT registered. All quotes are provided individually so we invite you to get in touch. We don’t bite.

We request payment upfront for all projects, and work cannot commence without payment.

We accept payment by BACS only. This is to prevent fraud. All payment details will be included in your invoice.

You are also welcome to deposit funds with us. If you choose to deposit funds, we’ll accept orders as they come in and work off the funds on a per word basis. 

Our bulk discounts range from 10% to 15% depending on the number of words required (minimum 10,000 words).

Sure thing:

4 articles, 500-words each @ £0.08 per word: £160.00.

5 articles, 400-words each @ £0.09 per word: £180.00.

5-page website, 350-words a page @ £0.10 per word: £175.00. 

10 articles, 1,000-words each at £0.08 per word: £800. 

40 product descriptions, 100-words each @ £0.10 per word: £400.00.

Less than you thought? Please get in touch for a personalised quote on your project. Email info@contenthero.co.uk.

Sometimes!

We usually offer 12% off a test piece so you can trial our service, but if you’re looking for a long-term content partner, we’ll see what we can do. 

Service

Just email us what you need. If you use a project management app like Trello, Slack or Basecamp, we’re happy to collaborate with you on there. Our preferred collaboration app is Slack.

If you’d rather just email us, our email address is info@contenthero.co.uk.

All content goes through two editing and proofreading stages before it reaches you as a first draft. This eliminates grammatical errors and ensures content is good to go once we sign it off.  We also fact check and provide sources.

 

Small orders (3-5 articles) are often fulfilled in 72-hours but this really depends on what’s being ordered and also when you order it (we don’t work weekends or bank holidays – we’re human). 

We’re happy to book in content and deliver this on repeat. We can deliver large orders in single batches to make workflow simpler.

100%. No one will know we’ve written your content. If you’re an agency with clients, our relationship is with you, not your client and we state this in writing. We are happy to sign an NDA you write up, or we can supply our own legal document signed and dated.

We write for all niches. Nothing is out of the question. 

Yes, we do. We can edit and proofread any existing content you have. We quote for editing and proofing work on a per-project basis. Feel free to get in touch for a quote.

For images and infographics? Not internally, but we can refer you to some very talented freelancers and agencies who do. 

Before you place an order, we ask you to fill in this brand fact sheet so we can get to know you or your customer. 

If you want your content to be specific, we have a brief template for articles, web pages, press releases, case studies and other content formats. We ask that this is filled out as best as possible. The brief takes just a few minutes to complete. 

If you have a number of articles and web pages to get through and you are happy to give us creative rein, we can work from something as simple as a list of topics in a spreadsheet. However, please bear in mind if we have creative rein, your entitlement to revision is limited. 

Revision is a regular practice for all copywriters. It’s not always the case that content is spot on the first time. We understand this and will complete revisions within a few days at no extra cost to you.

Our revision policy is as so:

2 rounds of free revision with a supplied brief.

1 round of free revision at our discretion without a supplied brief.

A revision is defined as changes to the copy already written in draft form.

A revision is not a re-write.

A revision is not an edit to satisfy changes in brief. If you change the brief after the first draft, we will charge for the extra words at our standard rate.

A revision is not writing more pages than requested or extending the original order.

A revision is not altering tone of voice – unless you provided a tone of voice document which we didn’t match. 

A revision is not adding new components to a page to satisfy your own creative discoveries after we have written your content. If you want additional information adding, we will charge for the extra words at our standard rate (which will be invoiced for before the revision). 

To be eligible for revision under our policy, you need to supply us with a brief.

As part of our content writing process, we will notify you of this requirement, and we can help you create a brief by supplying a template. Otherwise, you can create your own brief in-house.

By supplying a brief that we agree on, you enjoy the entitlement of two rounds of revision. Further rounds are at our discretion.

If you do not supply a brief, then by default you allow us creative rein on the content. An example is if you give us only an article title to work from. If this is the case, then you accept we can write the topic as we see fit.

Your revision entitlement, in this case, is limited to one round of revision at the discretion of Content Hero. 

Important notes:

We edit and proofread our work, so it is error-free. If you would like your content to use specific language or grammar, you need to provide us with a defined tone of voice or tone of voice document.

In the unlikely scenario there is a typo or grammatical error, this will be rectified free of charge.

We generally only revise content if it does not meet the criteria set out in a brief.

It is the buyer’s responsibility to check all content written by Content Hero prior to its publication.

Absolutely. If you have a tone of voice document or brand guidelines, we’re happy to follow them. 

If you need help with creating a tone of voice, you might find our guide on how to create a tone of voice document useful. 

Sure, no problem. We don’t even need admin access – just an editor or author account will do. We have experience with WordPress and a wide range of other CMS platforms.

The price of this service is £2 per upload. 

Absolutely, and we’d love to see it. Please share it with us when you get in touch so we can take a look.

We write articles, blog posts, web content, long-form content, SEO content, landing pages, squeeze pages, case studies, evergreen content, product descriptions, brochures and every other format you can name. Contact us for examples.

Legal and stuff

Fully!

We have a professional indemnity insurance policy provided by PolicyBee and underwritten by AXA with a level of cover up to £500,000. 

Although it is not a legal requirement, we understand some organisations require their outsourcing partners to have insurance. 

Yes, you’ll have full copyright over the content we write for you.

No, we don’t ask you to sign anything. This gives you the flexibility to dip into our writing services as you need them. 

With flying colours. For quotes and statistics, we always link to our sources. We have a Duplichecker Premium subscription which you are welcome to use and test your content with. 

Happy to. Send it over. 

We’ve published a client information page here covering our terms of service. If you have a question we haven’t answered here, please email us.

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