Client information

You need content. We write content. Is there a better possible start to a business relationship?

If you’re interested in our services (or an existing client with a few questions), feast your eyes on the content below. We’ve attempted to address most of the questions we receive, while in turn creating concise terms and conditions for our service. Have a read, take down some notes, and email us if you have any questions. info@contenthero.co.uk is the address you want.

Payments

We require payment upfront for all orders. Work cannot commence without payment.

We accept payment by BACS only. We do not accept payment by cheque. All payment details will be included in your invoice.

Content prices

We charge £0.05 or £0.06 per word for our writing.

Here is a list of some of the industries we charge £0.06 per word for:

Legal
Finance
Accounting
Government
Information technology
SEO
Online marketing and related industries
Engineering
Manufacturing
Automotive
Other – As specified upon enquiry if not listed.

We quote for all projects individually.

It is standard practice for us to charge an additional 10% of the order value as overrun.

Here’s a working example:

You request a 500-word article. We quote £0.06 per word + 10% for the word count overrun.

You pay £30.00 plus £3.00 – 10%. The total price is £33.00.

If we charge for the additional 10%, we will always meet the minimum word overrun you pay for. In the example above, that means your article will be a minimum of 550-words.

If you request to be charged overrun after content delivery, we charge per word at the standard rate.

Content brief

We will commence work on a project upon receipt of payment and an agreement for delivery.

All orders requested through Content Hero must be done so through email. This provides a record of transaction and keeps communication in one place.

We have a brief template for articles, web pages, press releases, case studies and other content formats. We ask that this is filled out as best as possible by the client prior to work commencing. The brief takes just a few minutes to complete and it’s very simple.

Content delivery and revisions

Upon work completion, Content Hero will deliver all content orders through email.

We edit and proofread all our own work.

We will revise / edit content only if it does not meet the criteria set out in a brief. We supply a template brief for content that needs to be filled in by the client.

Content revision includes editing, not complete rewrites. Revision only applies where we have failed to deliver to a brief.

We will not revise content for any issues not relating to a failure of brief delivery.

It is the buyer’s responsibility to check all content written by Content Hero prior to its publication.

Extras

We are happy to create article titles for you. The cost of this service is £1.00 per headline. If this service is requested, the cost will be built into the total invoice amount.

We are also happy to publish your articles for you. The cost of this service is £1.00 per upload. If this service is requested, the cost will be built into the total invoice amount. We’re experienced with WordPress and Tumblr, and we know our way around most other CMS systems.

Liability

Content Hero and Punchy Media Ltd will not accept liability for any consequences, losses or damages that may arise from any clients or customers that fail to ensure they meet relevant copyright and trademark laws (for any material or media used) in the UK and other relevant countries.

Content Hero and Punchy Media Ltd will also not be liable for any loss of earnings, costs or compensation that is incurred because of any failure to meet specific deadlines.

Copyright Notice

Copyright protection, and other relevant intellectual property rights, exists on all electronic and printed text relating to Content Hero’s services, including the content of this website. Reproduction, republication, or redistribution of any part of this website, by any means, is prohibited without the express written consent of Content Hero and Punchy Media Limited.

‘Content Hero’ is a registered trademark in the United Kingdom with the IPO (Intellectual Property Office). Trade mark number: UK00003302609.