These terms and conditions cover the service we provide in detail.
Terms and Conditions
If you’re interested in our services (or an existing client with a few questions), have a read of the content below. We’ve attempted to address most of the questions we receive, while in turn creating concise terms and conditions. If you have any questions, email us at email@example.com.
You may also find an answer to your question at our FAQ page.
Table of contents (click or tap to jump):
We require payment upfront for all orders. Work cannot commence without payment.
We accept payment by BACS only. We do not accept payment by cheque or card due to fraud. All payment details will be included in your invoice. We bank with Starling Bank.
Our fees are £0.08, £0.09 and £0.10 per word.
All projects are quoted for individually.
We also have a list of some industries we automatically charge £0.10 per word for:
Other – As specified upon enquiry if not listed.
We can create article titles for you. The cost of this service is £1.00 per headline.
We can upload your content for you and optimise your content in the back end for Yoast or another SEO plugin. The cost of this service is £2 per upload.
We have a brief template for articles, web pages, press releases, case studies and other content formats.
We ask this is filled out as best as possible by the client prior to work commencing. The brief takes just a few minutes to complete. If the client chooses not to provide a brief, the level of revision they are entitled to is limited (please see our revision policy below).
We will commence work on a project upon receipt of payment and an agreement for delivery.
All orders requested with Content Hero must be done so through email or a collaboration tool like Slack. This provides a record of the transaction and keeps communication in one place.
It is our standard policy to deliver all content orders through email.
Alternatively, we will upload your content to a cloud storage platform you specify.
Revision is a regular practice for all copywriters. It’s not always the case that content is spot on the first time. We understand this and will complete revisions within a few days at no extra cost to you.
Our revision policy is as so:
2 rounds of free revision with a supplied brief.
1 round of free revision at our discretion without a supplied brief.
A revision is defined as changes to the copy already written in draft form.
A revision is not a re-write.
A revision is not an edit to satisfy changes in brief. If you change the brief after the first draft, we will charge for the extra words at our standard rate.
A revision is not writing more pages than requested or extending the original order.
A revision is not altering tone of voice – unless you provided a tone of voice document which we didn’t match.
A revision is not adding new components to a page to satisfy your own creative discoveries after we have written your content. If you want additional information adding, we will charge for the extra words at our standard rate (which will be invoiced for before the revision).
To be eligible for revision under our policy, you need to supply us with a brief.
As part of our content writing process, we will notify you of this requirement, and we can help you create a brief by supplying a template. Otherwise, you can create your own brief in-house.
By supplying a brief that we agree on, you enjoy the entitlement of two rounds of revision. Further rounds are at our discretion.
If you do not supply a brief, then by default you allow us creative rein on the content. An example is if you give us only an article title to work from. If this is the case, then you accept we can write the topic as we see fit.
Your revision entitlement, in this case, is limited to one round of revision at the discretion of Content Hero.
We edit and proofread our work, so it is error-free. If you would like your content to use specific language or grammar, you need to provide us with a defined tone of voice or tone of voice document.
In the unlikely scenario there is a typo or grammatical error, this will be rectified free of charge.
We generally only revise content if it does not meet the criteria set out in a brief.
It is the buyer’s responsibility to check all content written by Content Hero prior to its publication.
Content Hero holds no ownership right over the content written for customers. Customers will own the content written for them outright, without limitation.
Although it is not a legal requirement, we understand some organisations require their outsourcing partners to have insurance. As such, we have a live professional indemnity insurance policy provided by PolicyBee and underwritten by AXA with a level of cover up to £500,000.
However, please bear in mind the following company policy:
Content Hero and Punchy Media Ltd will not accept liability for any consequences, losses or damages that may arise from any clients or customers that fail to ensure they meet relevant copyright and trademark laws (for any material or media used) in the UK and other relevant countries.
Content Hero and Punchy Media Ltd will not be liable for any consequences, losses or damages that may arise from any clients or customers because of any failure to meet specific deadlines.
Content Hero and Punchy Media Ltd will not be liable for any consequences, losses or damages that may arise from any clients or customers that fail to ensure the accuracy or truthfulness of our writing. It is the buyer’s responsibility to check and review all content written by Content Hero prior to its publication.
Our copyright notice
Copyright protection and other relevant intellectual property rights exist on all electronic and printed text relating to Content Hero’s media, including the content of this website.
Reproduction, republication, or redistribution of any part of this website, by any means, is prohibited without the express written consent of Content Hero and Punchy Media Limited.
‘Content Hero’ is a registered trademark in the United Kingdom with the IPO (Intellectual Property Office). Trademark number: UK00003302609 under the following classification: ‘copywriting’. Trademark usage requests are denied unless specified explicitly in writing.
By entering into our service you acknowledge this information.
If you have any questions please email us at firstname.lastname@example.org.