Privacy Policy

This privacy notice is served by Content Hero, a trading name of Punchy Media Limited, under the website https://www.contenthero.co.uk/. The registered address of Punchy Media Limited is Punchy Media Limited, 3 Park Square, Leeds, West Yorkshire, LS1 2NE.

The purpose of this privacy policy is to explain to you how we collect, control, process, handle and protect your personal information. If you do not agree with the following privacy policy, please cease viewing / using this website immediately. If you have any questions, you can write to us, or email us at info@contenthero.co.uk with the subject ‘GDPR’. We reply to all requests within 48-hours. 

Policy key definitions:

• “I”, “our”, “us”, or “we” refer to the business, [Business name & other trading names].
• “you”, “the user” refer to the person(s) using this website.
• GDPR means General Data Protection Act.
• ICO means Information Commissioner’s Office.
• Cookies mean small files stored on a user’s computer or device.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and/or process any personal information about you electronically using the following lawful bases:

Lawful basis: Consent
Where our purpose for processing is: Marketing 
Which is necessary because: We may need to contact you 
We process your information in the following ways: Email, phone, instant messaging
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information for any reason with any third party, except in limited cases of editing and proofreading, via services contracted by Content Hero. If this applies, the third party must have signed a legally binding NDA (non-disclosure agreement). 

• We are exempt from registration in the ICO Data Protection Register because we only process data for marketing and accounts and records purposes. More information can be found on the ICO website here. 

Contact forms

The information you supply to us by filling out the contact forms on our website is sent to us via email. It is stored on our website host servers, fully secure.

The information we collect includes:

• Your name
• Your email
• Your phone number
• Information about your content requirements.

How we use this information

We use this information to contact you about products and services. We store the information for a period of 12-months if it is not in use. If it is in use, i.e. if we are in contact, the information will be used to communicate with you during the normal course of business.

How this data is stored

This data is stored with our web host, Cloud Above (https://cloudabove.com/). Email communication is stored locally on computers under the control of Content Hero, secured by password.

Cookies

We use cookies on this website to analyse our web traffic and track user journeys. 

We do this by placing a small text file on your device/computer hard drive to track how you use the website.

The cookies we use on our website are supplied by Google Analytics, who is the data processor in this case. Google Analytics operates with complete GDPR compliance. We use these cookies to track browsing behaviour on our website. The information collected is not personally identifiable.

We ensure this by anonymising user IP addresses. We also use cookies supplied by Google Webmaster Tools. Again, the information is not personally identifiable.

We have a basic Google Analytics installation. We do not track demographics or location. 

How we use this information

We use cookies, and the data they generate, through the technology platforms highlighted to develop a better and deeper understanding of how visitors use our website. This enables us to make improvements to our website and modify web pages to improve click-through and conversion rates.

How this data is stored

This data is stored by Google in the cloud.

More information can be found on the Google website here. 

How to manage cookies

You can set your browser not to accept cookies. This guide – https://www.pcworld.com/article/242939/how-to-delete-cookies.html – demonstrates how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Data security and protection

Security Standards and Certifications: Our website uses an SSL (secure sockets layer) certificate to encrypt the data you transmit to us across the Internet. 

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information.

Our methods meet the GDPR compliance requirement.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and
• the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at info@contenthero.co.uk

Or write to us at Punchy Media Limited, 3 Park Square, Leeds, West Yorkshire, LS1 2NE.